Care Plans
A smart home is a system of software and hardware, and like any system it runs best when someone's looking after it. Care Plans keep yours current, backed up and on a first-name basis with the people who know it.
What a Care Plan covers
- Scheduled on-site health checks
- Firmware and software updates, managed so nothing breaks in the process
- Remote diagnostics and support
- Programming backups kept off site
- Scene and schedule changes as the way you live changes
- Priority scheduling for repairs and additions
Why it matters. Most of the faults we're called to could have been caught earlier: a recorder drive failing, a backup battery at the end of its life, a controller two firmware versions behind, a programming file that only existed on one laptop. A Care Plan is how those get found on a scheduled visit instead of a Sunday night.
Three plans
Pricing depends on the size and complexity of the system, so plans are quoted after we've seen it.
Essential
For homes with a single system: networking, security or audio.
- One on-site health check a year
- Remote diagnostics, software and firmware updates
- Email and text support, business hours, reply within 24 hours
- Priority scheduling for additional work
Premium
For homes with two to four integrated systems.
- One on-site health check a year, up to two hours
- Remote diagnostics, software and firmware updates
- Priority phone and text support, same-day response on business days
- Two remote support sessions a year
- An annual system health report
Elite
For whole-home systems with five or more integrated systems.
- Two on-site health checks a year
- Remote diagnostics, software and firmware updates
- Priority support seven days, same-day response
- Unlimited remote support sessions
- One emergency callout a year included, same or next day
- An annual report with upgrade recommendations
- Sam Doolan as your named contact
For systems we installed, and systems we take over
Every system we install can go straight onto a plan at handover. Systems installed by someone else can join after a takeover visit, once we've documented the system and brought it up to date.
For buildings: strata common property systems are covered by a building service agreement rather than a home plan.
Questions we get asked
What is a smart home Care Plan?
An annual service agreement that includes scheduled health checks, software and firmware updates, remote support and priority service for your smart home system.
How much does a Care Plan cost?
It depends on the size and complexity of the system, so plans are priced on request once we know the system.
Can I join if Hyper Automation didn't install my system?
Yes, after a takeover visit in which we document the system and bring it up to date.
Does a Care Plan cover replacement parts?
Parts and hardware failures are quoted separately. The plan covers the visits, updates, support and priority described for each tier.
Can I cancel?
Plans renew annually and can be cancelled with 30 days' notice before renewal.
Ask about a Care Plan
Tell us about the system and we'll recommend the right plan.