CCTV repairs
Recorders that stopped recording, cameras offline, an app that no longer connects, or a system nobody has the password for. CCTV repairs in homes and strata buildings across Sydney.
Leave your number and we'll call you
Your name and number is all we need. Tell us what it's doing if you like, and we'll tell you what's likely involved before anyone comes out.
Rather talk now? Call 0479 122 450
Request a call
Most CCTV faults are simple, once someone looks
The most common call is a recorder that quietly stopped recording weeks ago: a failed or full drive, a changed schedule or a clock reset after a power cut. Next is a camera that dropped off the network, usually a cable, a switch port or not enough PoE power.
We diagnose on site, restore recording, and set health alerts so a failed drive becomes a notification rather than a surprise.
Common faults
- Recorder not recording, or HDD error
- Cameras showing video loss or offline
- Remote viewing app stopped connecting
- Footage filed under the wrong date after a power cut
- Night footage washed out or unusable
- Lost admin password
- Cameras aimed into neighbouring property
How a service call works
Tell us the symptoms
Describe what the system is doing, or refusing to do. We'll tell you what's likely involved before anyone comes out.
On-site diagnosis
We find whether the fault is hardware, programming or the network before quoting a fix.
Repaired and tested
Parts replaced, programming restored, and tested with you before we leave.
What a service call costs
- $330
- to attend, including the first hour on site
- $198
- per hour after the first hour, in 30 minute blocks
The $330 is credited against the repair if you go ahead with it, and we quote the repair before we start it. All prices include GST. No travel charge, and nothing on the invoice you haven't agreed to.
CCTV for strata and apartment buildings
Strata managers, building managers and committees: we look after common property systems across a building, report after every visit and invoice per building, so the paperwork is as easy as the repair.
- Retrieving footage for committee or police requests
- Recorder, drive and camera replacement in comms rooms and car parks
- Access for building managers without sharing admin passwords
- Retention settings that meet the building's requirements
- Scheduled health checks and a report after each visit
Questions we get asked
Can you retrieve footage from a recorder that's failing?
Often, if the drive hasn't completely failed. Don't power-cycle it repeatedly or swap drives. Call us and we'll recover what we can before replacing anything.
Why does my CCTV say HDD error?
The recorder can't read or write to its drive. It may have failed, be unformatted after a replacement, or have come loose. Recording won't resume until the drive is fixed or replaced.
Can you service CCTV in a strata building?
Yes, including recorders in comms rooms, car park cameras and footage requests for committees.
Can you fix a system someone else installed?
Yes. We'll reset access if the password is lost and document the system for you.
Where we attend
Servicing across the Northern Beaches, the Eastern Suburbs, the Lower and Upper North Shore and the Inner West, from Palm Beach and Mosman to Point Piper, Vaucluse, Wahroonga and Balmain.
Book a CCTV service call
Tell us what's happening and we'll tell you what's likely involved before anyone comes out.