Savant service and upgrades
Servicing, upgrades and re-commissioning for Savant homes across Sydney. From an app that won't connect to a full system audit and update.
Leave your number and we'll call you
Your name and number is all we need. Tell us what it's doing if you like, and we'll tell you what's likely involved before anyone comes out.
Rather talk now? Call 0479 122 450
Request a call
The part of the house you touch every day
Savant is the interface: the app, the remotes, the touch panels, the audio and video. When it misbehaves, the whole house feels broken, even when the lighting and climate underneath are fine.
Most Savant faults come from the network, an out-of-date host, or a configuration that was never updated after the rest of the house changed. We audit the whole system, bring it up to date and re-commission it.
Common Savant faults
- The app can't find the home, or is slow to respond
- Remotes or touch panels not controlling a room
- Audio zones dropping out
- TV or AV sources not switching
- Lighting or climate out of step with the Savant scenes
- Host needing replacement or upgrade
- Remote access stopped working
- Nobody left who knows the configuration
Savant repairs, programming and upgrades
System audit
A full check of the host, network, integrations and configuration, with a written list of what needs attention.
Upgrades
Host upgrades and software updates, managed so the house isn't down for days.
Re-commissioning
Scenes, rooms and integrations rebuilt and tested, and users retrained.
Integration
Savant with KNX, Dynalite or C-Bus lighting, climate, CCTV and intercom.
How a Savant service call works
Tell us the symptoms
Describe what the system is doing, or refusing to do. We'll tell you what's likely involved before anyone comes out.
On-site diagnosis
We find whether the fault is hardware, programming or the network before quoting a fix.
Repaired and tested
Parts replaced, programming restored, and tested with you before we leave.
What a service call costs
- $330
- to attend, including the first hour on site
- $198
- per hour after the first hour, in 30 minute blocks
The $330 is credited against the repair if you go ahead with it, and we quote the repair before we start it. All prices include GST. No travel charge, and nothing on the invoice you haven't agreed to.
Savant questions we get asked
Can you service a Savant system someone else installed?
Yes. We start with an audit of the host, network and configuration, and tell you what needs to change before quoting.
Why does our Savant app keep losing connection?
Most often the network: Wi-Fi coverage, addressing, or the host on a congested segment. We check the network first because that's usually where the fault is.
Is our Savant host too old?
It depends on the model and what you want it to run. We'll tell you whether an upgrade is needed and what it involves.
Can Savant control our existing lighting?
Usually. Savant integrates with KNX, Dynalite and C-Bus, among others.
Where we attend
Servicing across the Northern Beaches, the Eastern Suburbs, the Lower and Upper North Shore and the Inner West, from Palm Beach and Mosman to Point Piper, Vaucluse, Wahroonga and Balmain.
Book a Savant service call
Tell us what the system is doing and we'll tell you what's likely involved before anyone comes out.